Shipping policy

Last Updated: 01-09-2026

Who We Are

Emma Rose Atelier operates the website https://www.emmaroseatelier.co.uk. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction.

Shipping Costs

Orders of £19.99 or more are delivered free. Orders under £19.99 are charged £2.95 for standard delivery.

Shipping Range

Delivery Area: We currently ship within the United Kingdom.

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Cut-off Time: Orders placed before 22:00 (GMT+01:00) will be processed the same day; those placed after will be processed the next business day.
Delivery Time: Once processed, orders are expected to arrive within 4 to 8 business days.
Total Estimated Delivery Time: 5 to 10 business days, depending on your location within the United Kingdom.
No Shipping Days: Orders are not processed on weekends or public holidays.

Shipping Process

Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

For detailed return instructions, please refer to our Return & Refund Policy.

Contact Us

Store Name: Emma Rose Atelier
Company Name: S.P Handelswaren, trading as Emma Rose Atelier
Company Registration Number (KVK): 88510700
VAT Number: NL004616817B28
Email: support@emmaroseatelier.co.uk
Phone: +44 7756906250
Address: IJsvogellaan 96, 2261 DK Leidschendam, Netherlands
Opening Hours: Monday to Friday from 9:00 AM to 5:00 PM