FAQs
Shipping
Is shipping included in the price?
Shipping is free on orders of £19.99 or more. Orders under £19.99 are charged £2.95.
Which countries do you ship to?
Currently, we deliver exclusively within the United Kingdom.
How do I track my order?
You can track your order on our Track Your Order page.
What is the estimated delivery time?
Orders are processed within 1-2 business days. Delivery then takes 4 to 8 business days, which is 5 to 10 business days in total.
Once your order has shipped, you will receive a tracking number by email.
Order & Payment
What payment options are available?
We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, and Google Pay.
I've already placed an order, can I still make changes?
Orders are processed immediately after purchase. If you need to make a change, contact us as soon as possible. We can't guarantee modifications once processing has started, but we'll always try to help
My payment was unsuccessful, what should I do?
Payment failures are usually caused by incorrect details, insufficient funds, or a block from your bank. Try again with a different payment method, or contact your bank to resolve the issue.
How do you protect my payment details?
All payments are processed through encrypted, secure platforms. We never store your payment details.
Returns questions
What is your returns policy?
You can return your order within 14 days of receiving your order.
How do I start a return and what steps do I need to follow?
Contact our customer service with your order number and the items you want to return. We’ll guide you through the process.
Can I exchange my item for a different size or color?
Yes, exchanges are possible if the item is in stock. Contact our customer service to check availability and arrange the exchange.